SERVICE DISCIPLINES
Here at ELITE GAMES, we offer turnkey solutions spanning various service disciplines required for global game operations; including Customer Support, Game Management, Community Management, Global Game Marketing Agency services, QA, Localization, and creative services. With a deep understanding of the gaming industry, an agile organization, and specialized expertise, we consistently provide satisfactory services to our clients and partners.
PLAYER LIVE SUPPORT
ELITE GAMES takes on the role of bridging between clients and players, providing fast and accurate communication support. Based on a deep understanding of users' needs, ELITE GAMES' player live support experts resolve users' issues in real-time and cultivate positive feedback.
GAME MANAGEMENT
To ensure the success of game services, dedicated individuals who responsibly excel in their assigned tasks are essential. The global game operations personnel at ELITE GAMES are rigorously selected and receive systematic training to confidently carry out the entrusted operational tasks that clients rely on. Our game operation team is ready to roll up their sleeves and fully commit to tasks, going the extra mile to help clients achieve their goals.
COMMUNITY MANAGEMENT
ELITE GAMES’ global community management service demonstrates expertise in accurately understanding users' needs, preferences, and issues. Our community experts at ELITE GAMES excel in reporting, suggesting improvements, and offering specialized insights. They swiftly and accurately analyze the latest trends based on metrics, supporting clients' critical business decisions.
MARKETING SERVICES
As a Global Game Marketing Agency, ELITE GAMES chooses and employs suitable game marketing tools according to the target market and objectives, with the aim of precisely targeting the player base. Through the creative and efficient approach of Elite Games' global marketing team, clients maximize the visibility of their game titles, ultimately converting potential customers into players.
QUALITY ASSURANCE
ELITE GAMES boasts a team of global QA experts who design QA Test Cases to cover diverse testing environments from around the world, reflecting our unique expertise in the process.
Rooted in profound expertise and an in-depth understanding of genre-specific games, we offer comprehensive QA outsourcing services for game services. This includes development QA, FGT, Fun QA, functionality, maintenance, compatibility, Regression, Store Submission Guideline QA, Ad Hoc QA, and more.
LOCALIZATION
ELITE GAMES' native-speaking Game Localization experts are gamers who enjoy games of various genres as part of their daily lives. Through specialized localization planning, management, and Linguistic QA processes, ELITE GAMES maximizes game immersion with flawless game localization.
CREATIVE SERVICES
Originality, quality, and responsiveness of game visuals are crucial elements in game design. At ELITE GAMES, we understand the importance of game immersion through visual elements and unleash creativity to breathe visual life into our clients' games.
With years of design service experience, clients can save time on graphic resource development and focus on core game development through our ELITE GAMES services.